Tokstore return Policy
Effective Date: [January 1, 2019]
Thank you for choosing Tokstore! We are committed to providing users with a quality shopping experience. If you are not satisfied with your purchase, you may request a return and refund in accordance with this Return Policy.
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1. Return conditions
The user may request a return if the following conditions are met:
- The return request should be submitted within 7 days of receipt of the item (different return periods may apply for some items, as described on the item page).
- Goods remain unused, undamaged and contain all original accessories, labels, packaging.
- Goods due to quality problems, misdelivery, damage or defects, buyers can apply for free return.
- Return for personal reasons (such as dislike, wrong purchase), the buyer shall bear the return freight.
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2. Returns are not supported
Returns or refunds are not supported in the following cases:
- Goods beyond the specified return period.
- Customization, personal clothing, food, digital products (such as software activation codes) ** and other special products.
- Cases where the user misuses, damages, or loses the original packaging and accessories.
- Promotional or clearance items ** (Please check the product details page if returns are supported).
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3. Return process
① Submit a return request **
- Log into your Tokstore account, go to "Order Management", find the order you want to return and click "Request Return".
- Select the reason for the return and upload the relevant pictures (such as quality problems, damage, etc.).
② Platform audit
- Tokstore will review the return request within 3 working days and notify the user of the result of the review.
- In case of return, the user will receive the return address and relevant instructions.
③ Returns and refunds
- The user must return the product within 5 days after receiving the return confirmation, and provide the tracking number.
- Tokstore will process the refund within 7 business days upon receipt of the returned item and confirmation of compliance with the return conditions.
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*4. Refund Method *
Refunds will be refunded according to the original payment method
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5. Special instructions
- If the product is shipped by a third party merchant, the return process and refund time may be different, please contact the merchant or Tokstore customer service to confirm.
- Tokstore reserves the right to refuse the refund request if the returned item is not returned within the specified time or if the return conditions are not met.
- Tokstore reserves the right to amend this return policy at any time, and the latest policy will be published on the platform and take effect immediately.
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6. Contact us
If you have any questions about the return policy or specific orders, please feel free to contact our customer service team:
Email: tokishop2019@gmail.com
Tel: +1 443 418 2795
Thank you for your understanding and support, I wish you a happy shopping! ?
